Phone performance auditing
Turn downloaded call recordings into a coaching one-pager
Drop in a dozen call recordings at once. Score them against the 40-point phone rubric, the 100-point tire quote scorecard, a service or triage lens — or a scorecard you build yourself. Each call is transcribed and scored with evidence, then rolled up into KPIs, advisor snapshots and a 2-week coaching plan — delivered as a colour-coded report you can print or save as a PDF, plus one-click markdown or plain-text copy for Notion or any doc.
Score with any lens you need
Five ready-made scorecards ship with the app, and you can copy any of them or start from scratch to build your own.
Phone Performance Rubric
40 ptsThe core inbound-call check: ring speed, greeting, contact capture, closing the visit, hours and warm close.
Tire Quote & Price Shopper
100 pts14 items for price-shopper calls: qualifying, reasons to buy, quoting low plus name brand, and the close.
Sales & Appointment Booking
50 ptsConversion lens — discovery, value framing, asking for the appointment and confirming a time.
Customer Service & Retention
40 ptsExperience lens — empathy, clear expectations, using the customer name and a clear next step.
Quick Triage
15 ptsFast pass/fail screen when you want to skim a lot of calls quickly.
Build your own
CustomCopy any rubric or start fresh: set your own items, points, weights and the instructions the review follows.
Batch upload & auto transcription
Drop six to a dozen downloaded recordings in at once — each is transcribed, scored and added to the audit for you.
Pick your rubric, or write one
Five built-in scorecards from a quick 15-point screen to a 100-point tire-sales scorecard — plus unlimited custom rubrics with your own items, points and review instructions.
Advisor insight
Advisor names inferred from the greeting with a confidence level, then grouped into a per-advisor snapshot.
Live speech only
IVR menus, hold music, recording disclaimers, ringing and voicemail are ignored — only real conversation counts.
Four ways to share it
A colour-coded on-screen report, a print / save-as-PDF version, and one-click markdown or plain-text copy of the full 10-section one-pager for Notion or any doc.